Home Energy Assistance Program (HEAP)

Home Energy Assistance Program (HEAP)



The Home Energy Assistance Program can help you with heating and utility costs, and certain essential heating equipment repairs.  All benefits listed on this page can be applied for with your HEAP Local District Contact

You may be eligible to receive Home Energy Assistance if you receive Temporary Assistance or SNAP, Supplemental Security Income (SSI) or your income is at or below current guidelines.  View HEAP Monthly Income Limits.

HEAP can help you with heating and utility costs, and certain essential heating equipment repairs.  Traditional HEAP opens on October 1, 2021 and runs until March 15, 2022. Emergency HEAP opens on January 3, 2022. 

In addition a Regular Arrears Supplement (RAS) benefit is also available for qualifying households. RAS is a one-time benefit funded with the HEAP appropriation received under the American Rescue Plan Act of 202. This benefit will be available from September 22, 2021 through September 30, 2022 or until funding is exhausted, whichever occurs first.

RAS benefits are a Regular HEAP supplement available to assist HEAP eligible households who have electricity and/or gas account arrears as documented by their utility vendor. Only one RAS benefit per current electricity and/or gas account is permitted, and total RAS benefits must not exceed $10,000 per applicant household. This benefit is not available for any deliverable heating sources (propane, wood, etc.).

The applicant must be the customer of record for the electricity and/or gas account(s), or must document that they pay the utility vendor(s) directly for the bill(s). The RAS benefit will be in addition to a regular HEAP benefit.

Once HEAP Opens, applications for HEAP can be made online at www.mybenefits.ny.gov or at our office on the computers located in our lobby.  Applying on-line is easy; applications are received by the agency right away, and allow the applicant to track the application and benefits.

Most individuals or families receiving either Temporary Assistance on September 11, 2021 or SNAP benefits on September 18, 2021 will receive a one-time Regular HEAP benefit through that case and do not need to fill out an additional application.

It is very important for you to keep current on your utility bills.
If you fall behind prior to HEAP opening you should contact the company and try to make some arrangement for payment. 

  • Non-heating electric shut offs cannot be paid with Regular HEAP Benefits
  • Do not wait until you are out of fuel to apply for HEAP.  Let us know when you are low on fuel (less than a quarter tank).  “Off route” delivery charges will be deducted from your HEAP grant, so you will receive less fuel from your HEAP grant.
  • If you have a shut off notice on your natural gas or electric, contact us prior to being shut off.  If service is shut off, the company does not have to accept the HEAP grant to turn it back on.

Livingston County residents that are unable to apply online may request an application be mailed by calling (585) 243-7300 and asking for a HEAP application. HEAP applications are mailed and accepted starting October 1st at:

Livingston County Department of Social Services
1 Murray Hill Drive
Mount Morris, NY 14510

Heating Equipment Repair or Replacement Benefit

If you are a homeowner and eligible, the Heating Equipment Repair and Replacement benefit can help you repair or replace your furnace, boiler and other direct heating equipment necessary to keep your home’s primary heating source working.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, up to $3,000 for a repair and $6,500 for a replacement.

Your local district contact will decide if you meet all the eligibility conditions, including the income and resource requirements.  Before work is started it must be approved and authorized.  Payment is made directly to the vendor after all the work is completed.

Clean and Tune Benefit

Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400. No additional HEAP cash benefits are available.

You may be eligible for a benefit if: You are the homeowner, your household’s gross monthly income is at or below the current income guidelines for your household size, your primary heating equipment is more than 12 months old, your primary heating equipment or chimney has not been cleaned within the last 12 months, and you do not have a service contract with your vendor that includes clean and tune services.

Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.

Cooling Assistance Benefit

The HEAP Cooling Assistance benefit closed August 31, 2021. 
 
The benefits and services are provided on a first come, first served basis to eligible applicants, or until funding allocated to this program is exhausted. 

Cooling benefits are available for HEAP eligible households containing at least one individual with a documented medical condition that is exacerbated by extreme heat.  If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool. 

In circumstances where an air conditioner cannot be safely installed, a fan will be provided.

Only one air conditioner or fan, not to exceed $800 with installation, will be provided per applicant household. No additional HEAP cash benefits are available.

You may be eligible for a Cooling Assistance HEAP benefit if: Your household's gross monthly income is at or below the current income guidelines for your household size (View HEAP Monthly Income Limits), or you receive Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamp) benefits, or you receive Temporary Assistance (TA), or you receive Code A Supplemental Security Income (SSI Living Alone), and you and your household members are United States Citizens or qualified aliens, and includes an individual with a documented medical condition that is exacerbated by heat, and you received a Regular benefit greater than $21 in the current program year or reside in government subsidized housing with heat included in your rent, and you currently do not have a working air conditioner or the air conditioner you have is five years old or older, and you did not receive a HEAP funded air conditioner within the past five years.

Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.

Getting the air conditioner installed:  A participating Heating Ventilation and Air Conditioning (HVAC) vendor will be provided by your local Social Services Department.  It will be your responsibility to maintain the air conditioner. This includes the responsibility to remove, cover, store, and/or reinstall the unit or the installation sleeve after vendor installation.